GENERAL TERMS AND CONDITIONS OF BUSINESS

General terms and conditions of business

§ 1 General, Scope

1.1 All deliveries and services are provided exclusively on the basis of the following General Terms and Conditions (hereinafter referred to as “GTC”) in the version valid at the time of the order.

1.2 The contractual partner is Nextlevelnutrition GmbH, Industriestrasse 9, 79541 Lörrach. This contractual partner is hereinafter referred to as the "Seller."

1.3 Customers within the meaning of these Terms and Conditions can be both consumers and entrepreneurs (hereinafter "Customer"). Consumers within the meaning of these Terms and Conditions are natural persons who enter into contracts for a purpose that is predominantly neither commercial nor professional. Entrepreneurs within the meaning of these Terms and Conditions are natural or legal persons or partnerships with legal capacity who, when concluding a contract with the Seller, are acting in the exercise of their commercial or independent professional activity.

§ 2 Conclusion of contract

2.1 Our offer is binding. By placing your order, you accept our offer to conclude a contract. The contract is concluded when your order is sent to us. You will receive an order confirmation via email.

2.2 Once you have found the product you are looking for, you can view it in more detail without obligation by clicking on the product name, product image, or the "Order" button. You can add the item to your shopping cart by clicking the "Add to Cart" button. You can view the contents of your shopping cart at any time without obligation by clicking on the "Shopping Cart" icon in the shopping cart window that opens. You can change or remove products from your shopping cart by adjusting the quantity or by clicking the "X" button. If you want to purchase the products in your shopping cart, click the "Checkout" button on the "Shopping Cart" page.

During the rest of the ordering process, you can log in to your customer account or enter additional contact information for shipping. After clicking the "Proceed to Shipping" button, you can select your shipping options. After clicking the "Proceed to Payment" button, you will reach the next step of the ordering process and can select your desired payment method. In the final step, under "Review Order," you will receive an overview of your order details. You can review your details again and correct them under "Change." You can also correct input errors by using the provided buttons to return to previous order steps, navigating backward in your browser, or canceling the ordering process and starting over. On the "Review" subpage, you will be informed about our general terms and conditions and the cancellation policy. To complete the purchase, you must click the "Buy" button. This sends the order to us.

§ 3 Storage

We save your order, the order data you entered, and the entire contract text. We will send you an order confirmation and order confirmation via email, including all order data and the entire contract text. You also have the option of printing out both the order and the General Terms and Conditions before submitting your order to us.

§ 4 Prices, shipping costs

All prices include VAT plus shipping costs. We deliver via DPD or another provider of our choice.

§ 5 Delivery conditions

5.1 We only deliver to the following countries: Germany, Austria, Luxembourg, Italy, Spain, France, Poland, Czech Republic, Netherlands, Sweden, Norway, Monaco, Finland, Belgium, Hungary, Slovenia, Slovakia, Bulgaria, Romania, Denmark, Portugal and Greece.

5.2 Shipping

Unless a different deadline is specified in the respective offer, delivery of the goods will take place within Germany within 3 – 5 days, and for deliveries abroad within 5 – 7 days after conclusion of the contract.

If you have ordered items with different delivery times, we will ship them together unless we have agreed otherwise. In this case, the delivery time will be determined by the item you ordered with the longest delivery time.

§ 6 Terms of payment

6.1 Payment can be made by: Apple Pay, Google Pay, credit card (VISA, Mastercard, Maestro, Amex), instant bank transfer (Klarna Sofort), Klarna Sofort, Pay Later and Pay Now, PayPal, Amazon Payment.

6.2 For consumers, we retain ownership of the purchased item until full payment of the invoice amount. If you are an entrepreneur exercising your commercial or independent professional activity, a legal entity under public law, or a special fund under public law, we retain ownership of the purchased item until all outstanding claims arising from the business relationship with the buyer have been settled.

§ 7 Warranty

7.1 If you are a consumer, the warranty is provided in accordance with the statutory provisions.

7.2 If you place your order with us as a business, the following applies: a) Delivered goods must be inspected by the customer immediately upon delivery. If a defect is discovered, the customer must notify us immediately.

§ 8 Liability

8.1 If you are a consumer, we are liable for damages in accordance with the statutory provisions.

8.2 If you place your order with us as a business, the statutory liability rules apply.

§ 9 Service

If you have any questions, complaints, or claims, please contact us. You can reach us by email at einkauf@nextlevelnutrition.de .

§ 10 Legal system, place of jurisdiction

10.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

10.2 The place of jurisdiction is the registered office of our company in Lörrach.

§ 11 Miscellaneous

11.1 The contract language is German.

11.2 If one or more provisions of these General Terms and Conditions are invalid, the remainder of the contract shall remain valid.

§12 Online Data Protection Notice

The privacy policy can be viewed on our website.